[Xbox] Xbox Live Enforcement Team (How They Work)

[Valken DF Member Posts:94 Threads:21 Reputation 8]

I am going to give you a little lecture on how the Xbox Live Enforcement Team deal with people who violate the Xbox Live TOU (Terms Of Use)/COC (Code Of Conduct). 

The enforcement team use a program called Vulcan, based on the mythology at http://en.wikipedia.org/w/index.php?title=Vulcan_(mythology)&oldid=383360151

There are a lot of myths about the Xbox Live enforcement team, and I'm going to clear a few of them. The system is NOT automated, none of it is, everything is dealt by one enforcement agent who will see your complaint, see if evidence backs up the complaint and then ban the user if necessary. Another myth is that if you get a certain number of complaints on your profile you're going to get banned, this is also NOT true, evidence has to be backed up with the complaint so that a ban can be permitted. The system is very simple, it goes in these steps:
 

• • Member violates TOU/COC
    
  • Another member witnesses the violation
    
  • That member files a complaint
    
  • The complaint is viewed by an enforcement agent
    
  • They determine the accuracy of the complaints and either leave or ban the user
    

Pretty simple eh? Well, there is more to it than that. The enforcement team deal with thousands of complaints a day but yet they still manage to deal with your complaint within 24 hours when you filed it. How do they do this? Well, they have three useful tools within Vulcan. The first tool they use is complaint accuracy. Whenever you file a complaint on another user, an enforcement agent will evaluate the complaint, they will then update a value into a database whether or not the complaint was accurate. They use this to prioritize the accurate complaints with the inaccurate complaints. If you file false complaints then your accuracy will go down meaning it will take longer for them to evaluate your complaint, however, they will always check your complaint within 24 hours no matter what your accuracy is.

The next tool they use is the Duplicate Preventer. Obviously if you have something disgusting in your motto, location, name or bio and you have been playing on Xbox Live for a good few hours then you're likely to have a good couple or more complaints on that account. This tool collapses all complaints into one single complaints so it is easier for the enforcement agent to deal with. They also do take it into mind that it was also YOU that filed the complaint, so if the complaint was valid your accuracy will still go up.

The last tool they use is called Instant. The enforcement team don't just sit at a desk all day and deal with complaints, they also play games whilst they work. So if they come across a bad gamertag, or foul/abusive trash talking then with Instant, this allows them to simply pop in the gamertag, enter a few keys of the reason, then they're banned. That simple.

There is NO such thing as a ban wave, if thousands of people have got banned at once then this is probably because they have updated Vulcan with a handy new tool and they have found thousands of violators with this new tool. Seen as there are thousands of people out there getting banned a day you will get a big number of people saying "OMG I GOT BANNED FOR NO R3A5ON!". 99.9% of the time you did get banned for violating the TOU/COC, however, because it is all done by enforcement agents there is a chance that they can make a mistake but the probability is very low.

If you want to make sure that you don't violate the TOU/COC then read it, instead of clicking I accept without reading it.

[Nix Emerald Member Posts:1,778 Threads:174 Reputation 76]

Interesting.


Thank you for this.

[Ghost Knowledge is power. Posts:314 Threads:9 Reputation 32]

Interesting.


Thank you for this.

Ahaha you said it. :P

[Ghost Knowledge is power. Posts:314 Threads:9 Reputation 32]

čuis man saka ka labaija

English.

[123 DF Member Posts:474 Threads:41 Reputation 13]

This clears a lot of things up thanks Valken

[Puregamer62 DF Member Posts:8 Threads:0 Reputation 0]

i always thought it was automated lol

[JetPlaneJon DF Member Posts:35 Threads:3 Reputation 0]

crack their tools :)

[soap Mediocre Programmer Posts:429 Threads:0 Reputation 47]

This clears some things up, thanks.

[Valken DF Member Posts:94 Threads:21 Reputation 8]

crack their tools :)

I remember there was a team years ago that attempted this and they were only able to bypass the console/account ban temporarily. If I recall correctly, the were also able to get free LIVE for about a year without being caught.

[BigDaddyyHD Destiney My Queen Posts:639 Threads:57 Reputation 16]

This is interesting.

Thank you lel :P