Head over to Plooms support site, they have a live chat (might be the fastest). https://www.paxvapor.com/support
You will need a serial! I found mine off of Instagram using the hashtags #Pax2, #Pax, #PaxLife
The product has a 10 year warranty so don't worry about expiration.
Once you finish talking to representative you'll receive a label and instructions on how to return it back. The pax weighs less than a pound, so boxing it with nothing in there is the easiest option.
Contact support a few days after it arrives and ask for an update on your device. They'll try and look for it, but it won't be there :P
You will need a serial! I found mine off of Instagram using the hashtags #Pax2, #Pax, #PaxLife
The product has a 10 year warranty so don't worry about expiration.
Once you finish talking to representative you'll receive a label and instructions on how to return it back. The pax weighs less than a pound, so boxing it with nothing in there is the easiest option.
Contact support a few days after it arrives and ask for an update on your device. They'll try and look for it, but it won't be there :P
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