RGH - Elgato Problem

[Stelvtey DF Member Posts:59 Threads:10 Reputation 2]

I've been trying to record on my RGH and every time i turn it on it sits at a black screen and nothing happens does anyone know why?

[Nix Emerald Member Posts:1,779 Threads:174 Reputation 76]

I suggest informing their customer support and see what they can do.

[Stelvtey DF Member Posts:59 Threads:10 Reputation 2]

I suggest informing their customer support and see what they can do.

Okay dude

[ToleratedNine DF Member Posts:192 Threads:8 Reputation 12]

whats your skype? i had the same problem but i fixed and their customer support is shit they just want u to pay and they will never help you

[Stelvtey DF Member Posts:59 Threads:10 Reputation 2]

whats your skype? i had the same problem but i fixed and their  customer support is shit they just want u to pay and they will never help you

Skype:Omareion

[Mortal DF Member Posts:120 Threads:16 Reputation 2]

What exactly is sitting at a black screen? Your tv, the software?

[Stelvtey DF Member Posts:59 Threads:10 Reputation 2]

What exactly is sitting at a black screen?  Your tv, the software?

oh it may be the TV

[Mortal DF Member Posts:120 Threads:16 Reputation 2]

What exactly is sitting at a black screen?  Your tv, the software?

oh it may be the TV

For me what I needed to do: Open elgato software, then proceed to turn on the tv, then the xbox.  Usually the problem is that you turn on your xbox before the elgato is open.  The software needs to initialize before it recognizes the console.

[Stelvtey DF Member Posts:59 Threads:10 Reputation 2]

What exactly is sitting at a black screen?  Your tv, the software?

oh it may be the TV

For me what I needed to do: Open elgato software, then proceed to turn on the tv, then the xbox.  Usually the problem is that you turn on your xbox before the elgato is open.  The software needs to initialize before it recognizes the console.

I'm a try that right now and see if it works if it doesn't well you tried to help me   :)

[Nix Emerald Member Posts:1,779 Threads:174 Reputation 76]

I found the solution. Message me if you're still having the problem.